Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. Please note: we can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged, defective or incorrect

Our Refunds Policy
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
We do not refund the postage, as we provide a fee return service.
http://www.i-nique.com/RAF.HTM

Items returned within the seven-day cooling off period By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

• where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
• where you are returning an entire order, we'll refund applicable per-item delivery charges. You will be responsible for the delivery charge that you incurred

Items returned under the 30-day returns guarantee Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item, and not the postage to you.
please use our return form
http://www.i-nique.com/RAF.HTM

Your Statutory Rights
Cooling-off Period At i-nique.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Read more about our 30-day returns guarantee at: www.i-nique.com/returns.asp .By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (egg: e-Books) where the item has been downloaded. To cancel your purchase within the seven-working-day cooling-off period, please detail your issue on the invoice that accompanies your items giving the reason for the return as "contract cancellation". Please package the relevant item(s) securely and send it to us with the invoice so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:

I-nique.com
Cancellations Department
Glebe House
Glebe road
Ashtead
Surrey
KT21 2NU
UK

Please note that we cannot accept returns if you deliver them to us by hand or your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 20 GBP, as its your responsibility to ensure we receive them back in perfect condition. Please note that you will be responsible for the costs of returning the items to us using our free return form service http://www.i-nique.com/RAF.HTM

If we do not receive the item back from you with the invoice, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price excluding the postal cost

We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:
http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Other Statutory Rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at:
http://www.consumer.gov.uk/consumer_web/shopping.htm#4