Our 30-day returns guarantee means that if for any reason you
are unhappy with your purchase, you can return it to us in its original
condition within 30 days of the date you received the item, in its un-used state, and we will issue a full refund
for the price you paid.
Our Refunds Policy
When you send your item back to us, we'll process the returned item
then notify you via e-mail of your refund. You can expect a refund in
the same form of payment originally used for purchase within three
weeks of our receiving your return.
Please use our free UK return service to save the cost of local postage. No extra postage incurred by you to return will be refunded. For inside & outside UK, please follow the return instructions in the link below. Click here for the return
form
Items returned within the seven day cooling-off period by law,
customers located in the European Union also have the right to withdraw
from the purchase of an item within seven working days of the day after
the date the item is delivered. You will be allowed a reasonable amount of time to retun your items within this cooling off period. For more information see Your Statutory
Rights. Where you are withdrawing from your purchase within the seven
working day cooling-off period, and there has been no error on our
part, we will refund the cost of the item and the cost of sending the
item to you as follows:
where you are returning an item that was part of a larger
order, we'll refund the per-item charge for delivery that you incurred
where you are returning an entire order, we'll refund
applicable per-item delivery charges.
You will be responsible for the
delivery charge that you incurred to return the item back to
us
Items returned under the 30-day returns guarantee (outside the 7 days cooling off period), Where you
are withdrawing from your purchase, and there has been no error on our part, we will refund only
the cost of the item, and not the postage paid on the order.
Please use our return form Click here for the return
form
Your Statutory Rights
Cooling-off period, at i-nique.com we want you to be delighted every
time you shop with us. Occasionally though, we know you may want to
return items. That's why under our 30-day returns guarantee, if for any
reason you are unhappy with your purchase, you can return it to us in
its original condition within 30 days of the date you received the
item. By law, customers in the European Union also have the right to
withdraw from the purchase of an item within seven working days of the
day after the date the item is delivered. This applies to all of our
products except for digital items (e.g.: e-Books) where the item has
been downloaded. To cancel your purchase within the seven working days
cooling-off period, please detail your issue on the invoice that
accompanies your items giving the reason for the return as "contract
cancellation". Please package the relevant item(s) securely and send it
to us with the invoice so that we receive within a reasonable period within the cooling off period. The
return address is:
Ashtead Retail and Wholesale Ltd.
Unit 1
The Circuit Centre
Avro Way
Weybridge
KT13 0YT
UK
Please note that we cannot accept returns if you deliver them
to us by hand. For your protection, we recommend that you use a
recorded-delivery service if the value of the return is more than 20
GBP, as it's your responsibility to ensure we receive them back in
perfect condition. Please note that you will be responsible for the
costs of returning the items to us using our free return form service http://www.i-nique.com/pdf/i-nique_return_form.pdf
If we do not receive the item back from you with the invoice,
we may arrange for collection of the item from your residence at your
cost. You should be aware that once we begin the delivery process you
will not be able to cancel any contract you have with us for additional
services carried out by us.
As soon as we receive notice of your cancellation of this
order, we will refund the relevant part of the purchase price excluding
the postal cost
We cannot refund any priority, express or courier component of
the postage charge. For more information on your right to withdraw from
your purchase within the seven working day cooling-off period, visit
the Department of Trade and Industry's website at: http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html
